FAQ

Is my personal information kept private?
Indiemode respects your concerns about privacy. All information with us remains private and confidential. We will never sell, misuse or share your personal details with any third party without your written permission and knowledge. Click here to read our Privacy Policy in full.

Can I track my order?
Once your order has been dispatched, you will receive email confirmation of your chosen shipping details as well as a tracking number. Please click here to visit our Delivery section for more information.

Can I return my order and will I be refunded?
Yes you can return your order. Please read our Returns Policy for more information. Please note that returns will not be accepted if the item(s) is not in its original packaging with the original delivery and returns note. If the item(s) has been worn and if there are any scents or marks on the item(s) you cannot return it for a refund. All items returned in accordance with our Returns Policy will be refunded with an e-voucher for use on our site (or, if requested, a refund can be made directly into the account from which you made the payment) at the original purchase price excluding delivery.

Is it safe to pay with a credit card?
All card transactions on this website are processed using PayU. PayU Payment Solutions is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: MasterCard Worldwide, Visa, Inc. and Visa Europe. Visit www.payu.co.za to view PayU's security certificate and security policy. 

Are there other ways of paying for my order other than credit card payment?
You can choose to pay by EFT and if you do so, you’ll be sent our bank account details. Once payment has been made, a payment confirmation must be emailed to us at [email protected]. Once approved, your order will then be dispatched to you.

Brand Owners and Designers please visit our Brand FAQ’s here.