FREE DELIVERY
We offer completely free delivery to your door via courier. This service is only available to individuals living in South Africa. You will receive your parcel within 7-10 business days. Once your order has been dispatched we will send you an email with a tracking number so you can track your parcel.
ORDERS ON A WEEKEND OR PUBLIC HOLIDAY: If you place your order before or on a public holiday we will only dispatch your order the following business day. If you place your order on a weekend we will only dispatch your order on the Monday, a business day.
RETURNS POLICY
If you are not satisfied with your purchase, simply return the item within 14 days of receipt. The item must be in its original packaging, tags included, in the same condition in which you received the purchase and with the product's original delivery & returns note. Please state on the delivery & returns note itself why you are returning the item(s).
Please note that we will only refund you on your purchase once we have received the returned item(s). An e-voucher for use on our site will be issued as per your original purchase amount, excluding the delivery fee. Upon request we can refund the customer directly to his or her account from which he/she made the payment.
The purchaser is responsible for the return parcel while in transit to Indiemode. For your benefit please make sure the parcel is insured with a tracking number.
Return parcels must be addressed to:
Indiemode c/o Xcellent Media
Unit 6
Ground floor
Upper Eastside Building
31 Pickwick Street
Woodstock, 7925
South Africa
Please note that returns will not be accepted if the item(s) is not in its original packaging with the original delivery & returns note. If the item(s) has been worn and if there are any scents or marks on the item(s) it will also not be returned.
Wrong or Faulty item Received:
If you have received a wrong or faulty item(s) please return the item in its original packaging, tags included, in the same condition in which you received the item(s) with the original delivery & returns note within 14 days of receipt.
Please state on the delivery & returns note that this product is wrong or faulty and provide us with information as to whether you would like a refund or replacement for the correct item. Dependent on availability, if the item(s) you want is available, we will inform you via email and send you the correct item. If the item is not available, we will inform you and refund you on your purchase. An e-voucher (or refund to your account) will be given as per your original purchase amount including postage.
Please note that we will only refund/replace your purchase for the correct item once we receive the returned item(s). Please return the parcel and make sure it is insured with a tracking number. Please scan and email proof of postage to care@www.indiemode.co.za so that we can reimburse you for this amount.
Faulty Items are classified as faulty if they are received damaged, Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange.
Jewellery - we are unable to accept any returns for pierced earrings due to hygiene reasons.
Lingerie - we are unable to accept any returns due to hygiene reasons.
Swimwear - Must be tried on over underwear and with the protective sticker inside the crotch intact. We will not accept swimwear returns without the protective sticker intact or if there is any indication that the swimwear has been soiled.
Sale items - we are unable to accept any returns on sale items.
NOTE: We recommend sending returns via econo parcel via the SA Post Office. This is the most cost-effective option.
Returns can take up to 10 days to get back to us. It is very important to enclose the Delivery & Returns Note with your parcel to enable us to process your return within 24 hours of receipt.
